Shipping policy

Last Updated: September 26, 2025

Premium Fulfillment Standards

At GIÓ, we maintain the highest standards of excellence in every aspect of your experience—including the journey from our Mediterranean-inspired production facility to your doorstep.

Processing Excellence

Swift Sophistication
We understand that anticipation is part of the experience. Our dedicated fulfillment team processes all orders within 48 hours after funds have cleared, ensuring your GIÓ arrives when you need it most.

Business Hours: Monday through Friday, 8:00 AM – 5:00 PM PST (excluding holidays)
Holiday Notice: Orders placed during special promotions or national holidays may experience extended processing times.

Shipping Methods

Curated Delivery Options
Choose the shipping experience that matches your lifestyle:

  • Standard Ground - The thoughtful choice for planned celebrations
  • Three-Day Select - When the weekend calls for something special
  • Second Day Air - For spontaneous elevated moments
  • Overnight Service - Because sometimes tomorrow can't wait

Complimentary Shipping: We're pleased to offer free standard shipping on all orders exceeding $1,000—our way of celebrating your commitment to the Hard Alternative lifestyle.

Order Tracking

Complete Transparency
Your journey with GIÓ begins the moment you place your order. We provide:

  • Immediate Confirmation: Order acknowledgment with unique reference number
  • Shipment Notification: Tracking details as soon as your order departs
  • Real-Time Updates: Monitor your shipment's progress 24/7 through giodrink.com

Note: Tracking information typically becomes active within three business days of shipment.

Communication Excellence

Throughout your ordering experience, expect:

Order Confirmation
Immediate acknowledgment including your order details and expected timeline.

Shipment Confirmation
Comprehensive tracking information and carrier details. Multiple shipments may generate separate notifications.

Important Notices
Proactive communication regarding any considerations affecting your order—because transparency is part of our premium promise.

Our Commitment

White-Glove Standards

  • Title and risk transfer upon carrier acceptance
  • Professional partnerships with USPS, UPS, and premium carriers
  • Dedicated support for any delivery concerns at info@drinkgio.com

Resolution Promise
Should any shipping error occur on our end, we'll expedite a replacement at no cost. Your satisfaction is paramount.

Legal Compliance

GIÓ ships exclusively to jurisdictions where our products comply with all applicable laws. As a sophisticated consumer, you acknowledge responsibility for understanding and adhering to local regulations regarding the purchase, possession, and use of our botanical beverages.

Connect With Excellence

Customer Experience Team
info@drinkgio.com
Mediterranean-inspired service, American efficiency